Noticeboard

Smear Clinics

PATIENTS MAY BOOK AN APPOINTMENT FOR A SMEAR DURING NORMAL SURGERY HOURS WITH THE GP OR PRACTICE NURSE.

Confidentiality

The practice complies with the General Data Protection Regulation (GDPR) and we are registered with the Information Commissioner's Office (ICO). Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.
To help you get other services e.g. from the social work department. This requires your consent.
When we have a duty to others e.g. in child protection cases
Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Please refer to our Privacy Policies for further information.

Comments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Click on the link below to download a copy of our patient information leaflet regarding our complaints procedure.

Patient Information Leaflet - Complaints